Terms of Service

pitter.ai is owned and operated by Digizenk LLC, a limited liability company registered in St. Petersburg, Florida, USA (“Digizenk”, “we”, “us”).

These Terms of Service form a contract between you and Digizenk LLC. By creating an account or using pitter.ai, you agree to these terms. If you do not agree, do not use the service.

If you use pitter.ai on behalf of an organization, you confirm you have the authority to bind that organization to these terms. You must be at least 16 years old to use the service.

pitter.ai is an AI-powered marketing intelligence platform. It analyzes customer feedback you upload (reviews, surveys, support tickets, and similar material), surfaces recurring signals, generates marketing assets, and produces Customer Intelligence reports.

We grant you a limited, non-exclusive, non-transferable right to use pitter.ai within the limits of the plan you select.

You must provide accurate information when creating your account and keep it up to date.

You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity under your account.

You agree not to use pitter.ai for anything unlawful, fraudulent, or deceptive — including spam, scams, or content that infringes someone else's intellectual property or privacy rights.

You agree not to interfere with the service: no malware, no probing or scanning for vulnerabilities, no scraping, and no attempts to circumvent plan limits or technical restrictions.

You agree not to reverse-engineer the service, and not to resell or redistribute access to it.

Because pitter.ai generates content with AI, you additionally agree not to use it to create or distribute illegal content, hate speech, deepfakes, or content designed to deceive consumers, and not to attempt to bypass the AI's safety controls.

You are responsible for the customer feedback you upload, for ensuring you have the right to process and submit it, and for the prompts you provide.

pitter.ai generates marketing assets and analyses using AI based on the feedback you provide. AI output may be inaccurate, incomplete, or unsuitable for your context.

You are responsible for reviewing, verifying, and editing generated content before using it — especially in advertising or other public-facing material. Generated content is not professional, legal, financial, or medical advice.

You retain ownership of the feedback you upload. You may use the marketing assets and reports you generate for your business. You grant us a limited license to host and process your content solely to provide the service to you.

If you believe generated content infringes your rights, contact us at hello@pitter.ai and we will investigate and remove or restrict content where appropriate. Repeated infringement may lead to account termination.

We may moderate content and refuse or filter outputs that violate these terms, and may suspend accounts that repeatedly violate them.

pitter.ai offers different plans with limits on the number of products, feedback items, and generated assets.

Free plan limits are listed in the app and may change. Paid plans provide higher limits as described at checkout.

We may enforce limits and prevent usage that exceeds your current plan.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) in addition to these terms.

Subscriptions renew automatically at the interval selected at checkout until canceled. You can cancel at any time from the billing portal; access continues until the end of the current paid period.

Our refund terms are described in our Refund Policy.

Digizenk LLC retains all ownership of pitter.ai and its intellectual property, including the software, documentation, and branding. These terms do not transfer any ownership to you.

Your use of pitter.ai is also governed by our Privacy Policy, which describes how we collect and handle your data.

We strive to keep pitter.ai available but do not guarantee uninterrupted or error-free performance. We may modify, suspend, or discontinue features at any time.

pitter.ai is provided "as is". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages — including loss of profits, data, or goodwill — arising from your use of the service.

Our aggregate liability to you is capped at the fees you paid us in the twelve months preceding the claim. Nothing in these terms excludes liability for fraud, death, or personal injury where the law does not allow it.

You can delete your account at any time, which removes your data from pitter.ai.

We may suspend or terminate your access for a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious violations of the acceptable-use rules.

When your account ends, your data is deleted as described in our Privacy Policy.

These terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. Disputes will be handled in the courts located in Florida.

We may update these Terms of Service from time to time. We will post the updated terms on this page and, where appropriate, notify you within the app. Continued use after changes constitutes acceptance.

If you have questions about these Terms, contact us at hello@pitter.ai.